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DEQ Working to Improve Organizational Structure and Permit Processes, But Targeted Adjustments and a Permit Performance Management System Are Still Needed (November 2019)

Summary

At the agency level, the Department of Environmental Quality’s (DEQ’s) average span of control and total organizational layers in 2019 remain similar to 2016 levels. Five of DEQ’s 20 organizational units contain higher levels of narrow spans and more organizational layers than recommended, with the Division of Marine Fisheries presenting the greatest potential for structural issues. Although decentralization of permit processing enables units to meet varied permit requirements, granting such autonomy absent a permit performance management system limits DEQ’s ability to ensure processes are efficient and effective. DEQ’s Permitting Transformation Project offers a way to build such a system.

Final Report

Report Highlights

Recommendations

Mandatory Evaluation Components

Presentation

Handout

Relevant Legislation:

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Press Coverage:

PED Contact:

Program Evaluation Division, North Carolina General Assembly
Legislative Office Building, Suite 100
300 North Salisbury Street , Raleigh, NC 27603-5925
919-301-1404