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Improved Management of Mobile Devices and Services Could Save the State At Least $1–2 Million Annually (February 2021)


In FY 2019–20, North Carolina spent an estimated $20.3 million on mobile devices and services. This evaluation documents shortcomings related to procurement and management of mobile devices and services including more than 3,000 devices with zero or little usage that incur monthly service charges. Rectifying waste identified by the Program Evaluation Division could result in savings ranging from $1–2 million per year. Engaging a mobility management company to assist North Carolina’s Department of Information Technology could help the State realize these savings, as well as potential additional savings achieved through procurement, dynamic device and plan management, more efficient pooling of shared minutes, and bill review and auditing.

Final Report

Report Highlights


Mandatory Evaluation Components

PowerPoint Presentation with Audio Narration

Report Video Brief

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