GENERAL ASSEMBLY OF NORTH CAROLINA

SESSION 1993

S	2 

SENATE BILL 1190
State Personnel and State Government Committee Substitute Adopted 6/2/93

Short Title:  State Phone Systems.	(Public)
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May 20, 1993

A BILL TO BE ENTITLED
AN ACT TO REQUIRE THAT AUTOMATED PHONE SYSTEMS OPERATED BY STATE GOVERNMENT AGENCIES REDUCE THE NUMBER OF MENUS THAT CALLERS MUST GO THROUGH TO CONNECT TO A PERSON, AND ALLOW ACCESS TO SOME PERSON AT ANY TIME.
The General Assembly of North Carolina enacts:
Section 1.  State agency telephone systems routing calls to multiple extensions shall be reprogrammed by January 1, 1994, to minimize the number of menus that a caller must go through to reach the desired extension, and to allow the caller on the first menu to reach an attendant or operator.
Sec. 2.  This act is effective upon ratification.