GENERAL ASSEMBLY OF NORTH CAROLINA

SESSION 1993

H	1 

HOUSE BILL 322

Short Title:  GPAC-Information Technology.	(Public)
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Sponsors: (by request) Representatives G. Miller, Blue, Barnes, Diamont, Hackney, Hensley, H. Hunter, Nesbitt, Robinson.
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Referred to:  Appropriations.
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February 25, 1993

A BILL TO BE ENTITLED
AN ACT TO IMPLEMENT THE RECOMMENDATIONS OF THE GOVERNMENT PERFORMANCE AUDIT COMMITTEE REGARDING INFORMATION TECHNOLOGY.
The General Assembly of North Carolina enacts:
––-INFO. TECHNOLOGY LEADERSHIP.
Section 1.  (a)	The State Information Processing Services (hereafter referred to as  "SIPS" ) shall develop a written plan for a program to provide technical leadership and support in a variety of information technologies to agencies throughout State government.  SIPS shall present the written plan to the Information Resource Management Commission (hereafter referred to as "IRMC" ) for approval and implementation not later than December 31, 1993.
(b)	SIPS shall prepare a written plan for developing and implementing a training program that will focus its training services in information technologies, software tools, and technical management techniques in which its clients have growing needs.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.
(c)	SIPS shall prepare a written plan for setting technical standards for the design, development, and implementation of all new application systems to be run at its data center.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.
(d)	SIPS shall prepare a written plan for (i) evaluating the support it provides to Local Area Network (hereafter referred to as "LAN" ) clients and users in State agencies, (ii) determining the most appropriate levels of LAN support it can provide to State agencies, and (iii) deploying LANs in State agencies where LANs are determined to be needed and useful.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.
(e)  SIPS shall prepare a written plan for updating its LAN guidelines and standards in such a manner that will support alternative approaches to designing and implementing LANs in State agencies.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.
(f)  SIPS shall prepare a written plan for providing training for its staff and for preparing standards and procedures to be used in computer-aided software engineering applications development at SIPS.  SIPS shall present the written plan to the IRMC for approval not later than December 31, 1993, and shall implement the plan upon this approval.
(g)  This section is effective upon ratification.
––-IRMC MANAGEMENT OVERSIGHT.
Sec. 2.  (a)	The Information Resources Management Commission (hereafter "IRMC" ) shall develop a written plan not later than December 31, 1993, for encouraging all State agencies to establish oversight of the information resource management function within the top management levels of each agency.  The IRMC shall present the plan to the Joint Legislative Commission on Governmental Operations not later than December 31, 1993.
(b)	This section is effective upon ratification.
––-INFO. TECH. BRIEFINGS.
Sec. 3.  (a)	The Information Resources Management Commission (hereafter referred to as  "IRMC" ) shall prepare and adopt a plan for sponsoring periodic briefings for senior executive agency officials, senior judicial branch officials, and members of the General Assembly on major topics, issues, trends, and developments in information technology.  
(b)	The IRMC shall present the plan for the briefings to the Joint Legislative Commission on Governmental Operations not later than July 1, 1993, and shall implement the plan, incorporating where possible and practicable any revisions suggested by the Joint Legislative Commission on Governmental Operations, immediately after the presentation.
(c)	The IRMC shall prepare and deliver a written report to the Joint Legislative Commission on Governmental Operations not later than December 31, 1993, listing (i) the number of such briefings held during 1993, (ii) a brief description of the contents of the briefings, (iii) a list of persons from the three branches of government who attended the meetings, (iv) an evaluation of the effectiveness of the meetings, and (v) plans for future meetings.
(d)	This section is  effective upon ratification.
––-SIPS INTERNAL MANAGEMENT.
Sec. 4.  (a)	The State Information Processing Services (hereafter referred to as "SIPS" ) shall develop a written plan to strengthen its problem reporting operations.  SIPS shall present the written plan to the Information Resource Management Commission (hereafter referred to as "IRMC" ) for approval and implementation not later than December 31, 1993.
(b)	SIPS shall develop a plan for a quality assurance operation inside its organizational structure.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993. 
(c)	SIPS shall develop a plan to combine the two sides of its mainframe computer into a single image system.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.
(d)	SIPS shall develop a plan to make operational a fully functional change management system concerning its computer resources, telecommunications resources, and consulting services.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.   
(e)  SIPS shall prepare a written plan for a version/release approach to maintaining all production systems on SIPS' mainframe computers.  The plan shall cover production systems maintained either by SIPS or by the agencies using the SIPS mainframe computers.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.
(f)  SIPS shall prepare a documented plan for a training program to cross-train its system programmers to provide more backup staff resources for critical systems products and applications.  SIPS shall present the written plan concerning the training program to the IRMC for approval and implementation not later than December 31, 1993.
(g)  SIPS shall update all job title classifications for its employees, in conjunction with the Office of State Personnel, not later than December 31, 1993. 
(h)  This section is effective upon ratification.
––-PERSONAL COMPUTER PLANNING.
Sec. 5.  (a)	The Information Resources Management Commission (hereafter referred to as "IRMC" ) shall develop procedures for requiring agencies to submit plans for purchasing and using personal computers and workstations before authorizing the agencies to purchase these devices.  The IRMC shall present its draft procedures, including drafts of any legislation that would be required to prohibit agency purchases of personal computers and workstations without plans approved by the IRMC, to the Joint Legislative Commission on Government Operations not later than December 31, 1993.
(b)	This section is effective upon ratification.
––-SIPS RATES AND FINANCES.
Sec. 6.  (a)	The State Information Processing Services (hereafter referred to as "SIPS" ) shall evaluate and simplify its procedures and processes for billing customers for use of its services.  SIPS shall submit a plan for implementing the new billing procedures and processes to the Information Resource Management Commission (hereafter referred to as "IRMC" ) for approval and implementation not later than July 1, 1993.
(b)	SIPS shall evaluate and redesign the billing report format that it provides to its customers in order to meet their information needs.  SIPS shall submit a plan for implementing the new billing report format to the IRMC for approval and implementation not later than July 1, 1993.
(c)	The IRMC shall adopt not later than July 1, 1993, written procedures for setting rates charged to customers of the SIPS computing, consulting, telecommunications, and related services.
(d)	The Office of State Controller (hereafter referred to "OSC" ) shall prepare a written plan for assisting State agencies in preparation for the impact of Revision to the United States Office of Management and Budget Circular A-87, "Cost Principles for State and Local Government" as revised.  OSC shall submit the plan to the IRMC for approval and implementation not later than July 1, 1993.
(e)  SIPS shall prepare an evaluation of costs and benefits of implementing leasing as a financing strategy for purchasing its mainframe computers.  This evaluation shall include an analysis of the requirements for annual reserve fund accumulations at SIPS and the effect on total billing rates for SIPS' client agencies.  This evaluation shall include an analysis of any statutory changes or constitutional changes that would be required to permit such leasing procedures for mainframe computers.  SIPS shall submit the report to the Office of State Budget and Management, the Office of State Controller, the IRMC, and the Joint Legislative Commission on Governmental Operations not later than July 1, 1993.
(f)  This section is effective upon ratification.
––-SIPS CAPACITY PLANNING.
Sec. 7.  (a)	The State Information Processing Services (hereafter referred to as  "SIPS" ) shall prepare and document a plan for developing and implementing a technically competent and adequately staffed performance analysis and capacity planning operation for its information systems and telecommunications networks.  As part of its plan, SIPS shall propose to the Information Resource Management Commission (hereafter referred to as "IRMC" ) the implementation of the computer programs necessary to support performance analysis and capacity planning operations.  SIPS shall present the written plan to the IRMC for approval and implementation not later than December 31, 1993.
(b)	This section is effective upon ratification.
––-SIPS CUSTOMER SERVICES.
Sec. 8.  (a)	The State Information Processing Services (hereafter referred to as "SIPS" ) shall develop a written plan for providing service to its customers that incorporates SIPS needs to be competitive in the total costs of such services to SIPS customers.  The plan shall compare SIPS service plans and capabilities with services from alternative sources of technology, such as purchase of service from commercial vendors and purchase of agency computers and networks that are smaller than mainframes.  SIPS shall present the written plan to the Information Resource Management Commission (hereafter referred to as "IRMC" ) for approval not later than September 1, 1993.
(b)	The State Information Processing Service shall develop a written plan (i) for instituting a client service management program and (ii) for instituting procedures for improving its relations with all of its customers.  SIPS shall submit the written plan to the IRMC for approval not later than September 1, 1993, and shall implement the plan upon this approval.
(c)	The State Information Processing Service shall develop specific measures of service performance that are oriented to meeting the needs of its clients and shall develop written service level agreements for committing to meet these performance standards when requested to do so by a user of SIPS services.  SIPS shall submit the measures of service performance and its plans for instituting service level agreements with clients to the IRMC for approval not later than September 1, 1993, and shall begin the service level agreement process upon approval of its plan by the IRMC. 
(d)	This section is effective upon ratification.
––-AGENCY INFO. TECH. OPERATIONS.
Sec. 9.  (a)	The Information Resources Management Commission (hereafter referred to as "IRMC" ) shall develop a written plan and guidelines for agencies to adopt a uniform set of policies, procedures, and standards relating to the procurement, management, and use of information and telecommunications technology.  The IRMC shall present the written plan and guidelines to the Joint Legislative Commission on Governmental Operations not later than September 30, 1993.
(b)	The IRMC shall develop a written plan for encouraging and assisting agencies to link their information technology plans to their program objectives throughout the agency.  The IRMC shall deliver its written plan to the Joint Legislative Commission on Governmental Operations not later than September 30, 1993.
(c)	The IRMC shall develop a written plan and procedure by which every agency under its jurisdiction shall submit its information technology plans for review and comment by either IRMC staff or information resource managers selected by the IRMC from at least two other agencies.  The purpose of these reviews shall be to:
(1)	Familiarize agencies with other agencies' information technology operations, and 
(2)	Provide constructive reviews and suggestions for agencies' information technology operations.
The plan and procedure developed by the IRMC shall result in every agency under its jurisdiction having its information technology plans reviewed at least once every three years.  The IRMC shall deliver the written plan for this review procedure to the Joint Legislative Commission on Governmental Operations not later than December 31, 1993. 
(d)	The State Information Processing Services (hereafter referred to as "SIPS" ) shall prepare a written plan for linking its strategic and operational plans to the information technology plans and policies of its customers and client agencies. SIPS shall deliver this plan to the Information Resources Management Commission not later than December 31, 1993, and shall implement the plan upon receiving approval of the plan.
(e)  This section is effective upon ratification.
––-INFO. TECH. JOB DESCRIPTIONS.
Sec. 10.  (a)	The Information Resources Management Commission (hereafter referred to as "IRMC" ), working in coordination with the Office of State Personnel and the personnel officers in the executive agencies, shall develop a written plan for continuously updating information technology position descriptions at the State Information Processing Services and all executive agencies to reflect current qualifications requirements for those positions.  The IRMC shall present the results of the initial updating efforts and the plan for continuously revising and updating the position descriptions to the Joint Legislative Commission on Governmental Operations not later than December 31, 1993.
(b)	This section is effective upon ratification.
––-INFO. TECH. DISASTER RECOV.
Sec. 11.  (a)	The Information Resources Management Commission (hereafter referred to as "IRMC" ) shall establish policies and guidelines for disaster recovery plans and operations at the State Information Processing Services (hereafter referred to as "SIPS" ).  These policies and guidelines shall be established not later than June 30, 1993.
(b)	The IRMC shall establish policies and guidelines for State agencies to follow in developing disaster recovery plans and operations.  The IRMC shall present these policies and guidelines to the Joint Legislative Commission on Governmental Operations not later than June 30, 1993.
(c)	SIPS shall prepare a report on steps it has taken to develop a contract for full-facility disaster recovery services, commonly referred to as a "hot site" facility, that will provide disaster recovery coverage for critical applications on the State computer center's mainframe computer and network as well as disaster recovery coverage for critical applications on other State mainframe computers.  SIPS shall deliver the report to the IRMC not later than July 31, 1993.
(d)	All State departments under the jurisdiction of the IRMC shall submit to the IRMC their plans for participating in and using the SIPS contract for hot site disaster recovery services to recover any of their  applications that are determined by the IRMC or the SIPS hot site contract to be critical to the operations of State government.  The State departments shall submit these plans to the IRMC not later than July 31, 1993.
(e)  This section is effective upon ratification.
––-AGENCY AUDIT RESPONSE.
Sec. 12.  (a)	Not later than July 1, 1993, the Department of Environment, Health, and Natural Resources, the Department of Human Resources, the Department of Public Instruction, the Department of Revenue, the Department of State Treasurer, the Department of Transportation, the Employment Security Commission, and the Administrative Office of the Courts shall deliver written reports to the Information Resource Management Commission on actions they have taken to address each of the findings and recommendations  concerning the management and operation of their respective information systems, as published in the North Carolina General Assembly's Government Performance Audit Committee's Performance Audit of Information Technology and Telecommunications, Volume II, December 1992.
(b)	Not later than July 1, 1993, the Legislative Automated Systems Division in the Legislative Services Office shall deliver a written report to the Legislative Services Commission on actions that staff division has taken to address each of the findings and recommendations concerning the management and operation of the North Carolina General Assembly's information systems, as published in the North Carolina General Assembly's Government Performance Audit Committee's Performance Audit of Information Technology and Telecommunications, Volume II, December 1992.  This report shall contain any written response to the audit prepared by the Legislative Automated Systems Division, but not included in the North Carolina General Assembly's Government Performance Audit Committee's Performance Audit of Information Technology and Telecommunications, Volume II, December 1992.
(c)	Not later than December 31, 1993, the Department of Environment, Health, and Natural Resources, the Department of Human Resources, the Department of Public Instruction, the Department of Revenue, the Department of State Treasurer, the Department of Transportation, the Employment Security Commission, and the Administrative Office of the Courts shall deliver written, updated reports to the Information Resource Management Commission on actions they have taken to address each of the findings and recommendations  concerning the management and operation of their respective information systems, as published in the North Carolina General Assembly's Government Performance Audit Committee's Performance Audit of Information Technology and Telecommunications, Volume II, December 1992.
(d)	Not later than December 31, 1993, the Legislative Automated Systems Division in the Legislative Services Office shall deliver a written, updated report to the Legislative Services Commission on actions that staff division has taken to address each of the findings and recommendations concerning the management and operation of the North Carolina General Assembly's information systems, as published in the North Carolina General Assembly's Government Performance Audit Committee's Performance Audit of Information Technology and Telecommunications, Volume II, December 1992.
(e)  This section is effective upon ratification.
––-INFO. STAFF RELOCATION.
Sec. 13.  (a)	The Information Resources Management Commission (hereafter referred to as "IRMC" ) shall develop a plan for relocating information systems technical staff positions, including but not limited to computer programmers, systems analysts, database administrators, and other data processing specialists, from the agencies in which they now work to the State Information Processing Services wherever feasible.
(b)	The plan shall detail (i) the financial savings of each proposed relocation and (ii) other benefits of the proposed centralization, and (iii) projected direct and indirect costs to the State of the proposed centralization.
(c)	The IRMC shall present this plan to the Joint Legislative Commission on Governmental Operations not later than December 31, 1993.
(d)	This section is effective upon ratification.
––-INFO. TECH. MULTIYEAR FUNDS.
Sec. 14.  (a)	The Fiscal Research Division of the Legislative Services Office shall develop a procedure for funding information technology and telecommunications projects that extend more than two years.  The procedure shall include recommendations for any needed changes in the rules of the Senate and House of Representatives, changes in the operation and procedures of budget, appropriations, and finance committees, and changes in the statutes that would be necessary to encourage or permit funding information systems and telecommunications projects that extend more than two years.
(b)	The Fiscal Research Division shall deliver its draft procedure for approval to the Legislative Services Commission not later than December 31, 1993.
(c)	This section is effective upon ratification.
––-ALTERNATIVE INFO. RESOURCES.
Sec. 15.  (a)	The Information Resources Management Commission (hereafter referred to as "IRMC" ) shall develop a written policy that specifies the conditions under which an agency may purchase, implement, and use mainframe computer resources and telecommunications resources other than those provided by the State Information Processing Services.  The IRMC shall deliver the written policy to the Joint Legislative Commission on Government Operations not later than December 31, 1993.
(b)	This section is effective upon ratification.